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Sustaining Competitive and Responsible Enterprises (SCORE) is an International Labour Organisation) ILO) global programme that seeks to improve productivity and working conditions in Small and Medium Enterprises (SMEs).

The key intervention of the global programme is training which combines practical classroom sessions with in-factory consulting. SCORE training demonstrates the best international practices in the manufacturing and service sectors and helps SMEs to participate in global supply chains. This ultimately leads to the growth of enterprises, job creation and local economic development.

SCORE was launched in 2011 in Ghana and has since then been implemented in three phases. Phase 1: May, 2011 December, 2013; phase 11: January 2014 to October 2017 and Phase 111: November 2017 to October, 2021.  During Phase I, SCORE was mostly active in the Accra – Tema Metropolitan area, facilitating training to enterprises that serve domestic and regional markets with pharmaceutical, food and metal products. During Phase 11, the programme extended its services to suppliers in the oil and gas sectors in the Central, Western and Brong Ahafo regions.

In all, over 190 enterprises have been trained since the inception of the project.

After a successful implementation of the first and second phases in Ghana, the ILO is scaling up the programme in Ghana to reach out to a number of SMEs nation-wide. Two institutions have been partnering the ILO to scale up: the Skills Development Fund (SDF) and Solidaridad West Africa (SWA).

The SDF has partnered the ILO SCORE Programme to train enterprises in a number of the modules based on their specific needs in various productive sectors of the economy. The SWA is currently collaborating with the ILO SCORE to deliver services to SMEs in the small scale-mining and oil palm value chain.

SCORE training has yielded various outcomes to the beneficiary industries. These are increased productivity, increased sales, cost reduction, and improved delivery time, better working conditions, less waste, less defects and safer working environment.

SCORE has five modules namely, Workplace Cooperation, Quality, Productivity through Cleaner Production, Workforce Management, and Safety and Health at the workplace.  About 190 enterprises have been trained since the inception of the Project.

The delivery of SCORE begins with a baseline assessment of the industry, followed by a training workshop where a trainer delivers the content of the respective module. During the workshop, participants are assisted to generate improvement ideas and prepare Enterprise Improvement Plans (EIPs). In addition, an Enterprise Improvement Team (EIT) is formed to lead the planning and implementation of improvement activities at the industry. One unique feature of the SCORE Programme is coaching at the factory to assist in generating ideas and implementation of enterprise improvement plans. A designated coach visits the factory over an agreed period to guide and support the factory.

The ILO SCORE is working with a number of stakeholders in Ghana. These are SCORE Training Solutions Ghana (STSG), Sekondi Takoradi Chamber of Commerce and Industry (STCCI), Management Development and Productivity Institute (MDPI), Ghana Hotel Association (GHA), Association of Ghana Industries (AGI), and Ghana Progressive Hotels Association (GPHA), School of Business, University of Cape Coast, Accra Technical University (ATU).

Participation in the global economy is becoming increasingly competitive each season with lead buyers, consumers and regulators always demanding better parameters of production. These parameters stretch across quality goods that are fit for purpose, cleaner production that has very little negative impact on the environment, good management of the human resources and rights at work, and safer and healthier working environment. These demands have brought in their wake, the quest for industries to put in place a system that continuously responds to these changing needs while internally improving upon the methods of production.  It is a system of continuous improvement that addresses the current demands and is able to forecast future demands and adapt to practices of the firm to respond to them accordingly.

The ILO SCORE Global Programme is designed to assist industries to plan and undertake production in a well organised manner. The fundamental theme of the SCORE Programme is the institutionalisation of a system of continuous improvement at the workplace that would drive the growth of the industry. This is achieved through the acquisition and practice of well-tested international best practices designed for industry.

The world of work is constantly evolving. The demand of lead buyers and customers keeps changing; and the quest for having in place a more robust system for continuous improvement at the workplace is becoming more imperative. Given this situation, the SCORE programme would continue to support SMEs in Ghana in a bid to develop competitive and sustainable enterprises.

Staff of ISD and PRO for MELR.

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